Frequently Asked Questions

All our sublimated uniforms are made from Polyester fabrics including Cool Dry Mesh, Lycra and Elasticized Spandex.
Colour Up follows standard sizing guides based on Australian sizing charts. We have sizing charts for all of our different uniforms, which can be reviewed during the ordering process. Our sizing chart covers both children and adults, with separate charts for men and women where needed.
Colours: Our garments can be printed in Full colour, so you can use as many colours as you like.
Logos: You can can add as many logos to the garment as you like without any additional cost.
Names & Numbers: You can have individual names and numbers without any additional cost.
You can email your colour details( CMYK OR PMS Code ) to graphics@colourup.com.au . The Colour Up team can then match colours as per your requirements. However, we may need a physical sample to accurately match colours..
We can generally recreate your pre-existing uniforms, but we usually need a physical sample to accurately match the colours and/or design.
Yes, we can send photos for confirmation within 48 hrs. You can also order a physical sample for $50 (Polos, T-shirts,Singlets, Shorts) or $80 (Jackets, Pants &Netball Dresses).
Preferred delivery method of all artwork is a vector created digital file with any type converted to outline/curves.
After placing an order, our customer service specialist will reach out to you within two working days to confirm your design and order details before it is sent to production. After you give confirmation, your order will be sent for production and sent to you when they are ready. Once your order is dispatched from the warehouse, our coordinator will update you on the shipping and tracking info. The whole process from you placing orders online to receiving orders takes about four weeks.
Our standard turnaround time is 4 weeks, starting from the date you placed your order.
We can do rush orders as per your requirements. You will need to send a separate email stating the date you need them to orders@colourup.com.au . We will respond to your email within 24 hours.
Yes, there is unit price differs for each quantity as per the breakdown.
6,10, 25 ,50 &100 units ( If you want to mix up with few style please send us an email at orders@colourup.com.au)
We can create custom collars and sleeves as per your requirements. If you are after something specific, please send us an email at orders@colourup.com.au
If something is faulty, incorrectly described or different from the approved artwork we will then have your uniforms replaced. Please get in touch with us for more information, or if you would like to discuss the return policy in further detail.
Once you have confirmed your order and we have started the manufacturing process, then we are generally unable to make any changes if you want to alter the artwork.
Yes the fright is included with the price so you will be having free delivery to 1 location Australia wide, If you want it to be part delivery please do email us with the order number orders@colourup.com.au
Call us on 1300 145 356, email: sales@colourup.com.au and we can help. We have access to dozens of ranges, and will discuss your requirements and then design an alternative item from another catalogue.
Yes, we welcome customers to come to us to discuss their requirements. You need to have an appointment before visiting our showroom, our showroom is open during the following hours:
Monday – Friday: 8:30am - 4:30pm
Closed on Public holidays